Frequently Asked Questions

1. How long does shipping take?

Orders are carefully prepared within 1–2 business days after payment confirmation.

Estimated delivery times are:

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times are estimates and may occasionally vary due to customs clearance, holidays, or local courier operations.

2. Do you offer free shipping?

Yes. We offer Free Shipping on orders over €30. For orders below this amount, shipping costs are calculated automatically during checkout before payment.

3. When will I receive my tracking number?

Once your order has been shipped, you'll receive an email containing your tracking number and a tracking link so you can follow your package until it arrives.

4. Which payment methods do you accept?

We securely accept a variety of payment methods, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All transactions are encrypted and processed through trusted payment providers to ensure maximum security.

5. Can I change my order after placing it?

If your order has not yet entered processing, we'll gladly try to help. Please contact us as soon as possible at contact@noarevik.com. Once an order has been dispatched, changes or cancellations are no longer possible.

6. What is your return policy?

We offer a 60-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may request a return within 60 days of delivery, provided the item meets our return eligibility requirements.

7. How do I start a return?

Simply email us at contact@noarevik.com and include:

Your order number
A brief explanation of the reason for your return

Our customer support team will provide detailed return instructions and process your refund once the returned item has been received and inspected.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and include clear photos showing the issue. After reviewing your request, we'll arrange the most appropriate solution, which may include:

Replacement product
Store credit
Full refund (where applicable)

9. Can I exchange an item for another size?

We currently do not offer direct exchanges. If you need another size or style, simply return your eligible item for a refund and place a new order.

10. Do your products include a quality guarantee?

Yes. Every Noarevik product is backed by a 30-day quality guarantee covering manufacturing defects and workmanship issues identified after delivery. If you experience a quality concern, our support team will be happy to assist.

11. Which countries do you ship to?

We currently ship throughout most European countries as well as selected international destinations. If you're unsure whether delivery is available in your country, feel free to contact us before placing your order.